Start with your order number, product name, and the issue that needs review.
Eligibility depends on the product category, condition, packaging, delivery status, and current policy.
Support will confirm the next step after the order and item details are checked.
What to expect
This page keeps practical storefront guidance close to the live commerce flow.
Find the order
Use account order history so support can identify the Saleor order record.
Prepare details
Keep product photos, package condition, and delivery notes ready when needed.
Wait for review
The support team confirms eligibility and the next available action.